Version 2026-09-29-1 · effective 29 September 2026
Kiln is a toolkit for resellers. From one account you can track your orders and profit (Smeltery), and — as they roll out — buy proxies and run supporting tools. Some parts are live, some are in early access, and some are still being built; what is available to you depends on your plan and on what we have released.
We describe each tool where you use it. Nothing in these terms is a promise that a particular feature exists, will be released, or will keep working in the same form.
The service is offered to customers in the United States. We do not target or market it elsewhere, and we do not undertake to meet the consumer or data-protection requirements of other countries.
You must be 18 or older and provide a working email address. You are responsible for everything done through your account, including by anyone you give access to. Keep your password and two-factor codes to yourself, and tell us promptly if you believe your account has been accessed by someone else.
There are two ways money moves on Kiln, and they are separate.
Subscription passes are an optional recurring plan that unlocks tools across your account. A pass is billed to your payment method on a repeating cycle — monthly or yearly, whichever you choose — until you cancel. You can cancel at any time in Settings; cancelling stops the next charge and you keep the pass until the end of the period you have already paid for. What each pass includes, and its price, are shown before you subscribe. A free tier is available with no payment method.
Balance is prepaid credit for usage-based things, such as proxies. Funds you add become balance at face value, with no purchase fee, and are drawn down as you use those services at the rates shown before you buy.
Proxy data is bought from your balance in whole gigabytes, at the per-gigabyte price shown before you buy, less any discount your pass carries. The price is taken from your balance when you place the order, not as you use the data. More data for a product you already hold is added to your newest plan for it if that plan has at least 30 days left; otherwise it starts a new plan. Unused data expires when its plan ends — currently 90 days after the plan was created — and each plan's end date is shown on your proxies page. Expired data is not refunded or carried over.
Proxy data you have received counts as used under section 7 and is not refundable. If an order cannot be delivered, or is only partly delivered, the undelivered part is returned to your balance automatically. An order we cannot confirm straight away is shown as confirming until it is either delivered or returned to your balance. Your proxy login is for your own use: anyone who has it can use your data, so keep it private.
Purchased balance is balance you paid for. Promotional balance is balance we granted without payment — referral rewards, credits from a promotion, and goodwill adjustments. Your balance is a single figure and both kinds are spent the same way, on the same terms. They differ in refunds, under section 7, and a particular promotion may carry its own conditions, which we will tell you when we offer it.
Balance is credit toward services on Kiln. It is not money held on deposit, earns no interest, cannot be transferred to another account or used to pay anyone but us, and has no cash value outside the service except where section 7 or the law requires us to return it.
Adding balance is a one-off purchase. It does not recur, and no further charge is made to your payment method for balance unless you switch on automatic top-up yourself in Settings, which you can switch off at any time. (A subscription pass is separate and does recur, as described above.)
Your balance is held and shown in US dollars whatever you paid with. Where we accept cryptocurrency, the payment is handled by a third-party processor on its own site — we never hold a wallet, address, or key for you. You choose a dollar amount, the processor quotes the cryptocurrency needed to cover it at its own rate, and that dollar amount is credited once it confirms the payment in full. A payment that confirms short of the amount invoiced is not credited. We do not track the value of any cryptocurrency afterwards, and your balance does not rise or fall with it.
Buying balance does not fix a price. Rates and pass prices may change under section 9; usage is charged at the rate published when you use a service, not the rate published when the balance was bought.
Some limits exist to keep the service secure and to contain fraud, and cannot be switched off:
What we hold for your account — your email, sign-in, balance and payment records — is covered by our privacy notice.
Some of our tools run on your own machine or your own accounts. Smeltery is a desktop application: the order and profit data you track in it lives on your computer, not on our servers, unless you choose to sync it. We take no backups of it and cannot recover it if your machine is lost — keep your own copy of anything you cannot afford to lose. Where a tool connects to an account or service that belongs to you, that account and its data remain yours and your responsibility.
You may not use the service, or let anyone else use it, to:
Third-party websites and services. What you connect to using our tools is your business and your responsibility. Nothing in these terms is permission from us to access, automate, scrape, crawl, sign up to, or transact with any third-party website or service, and we do not represent that any such use is permitted by that third party. You are solely responsible for complying with the terms, policies, and applicable law of every service you reach, and for any claim arising from it.
Our own suppliers. Parts of the service run on infrastructure we obtain from third parties, whose acceptable-use policies apply. You must not use the service in a way that breaches them. Where a supplier requires us to suspend or terminate a service or an account, we will do so, and section 7 governs what happens to your balance.
If we reasonably believe you have breached section 6, or that your use threatens the security, cost, or lawful operation of the service, we may suspend your account and stop the services you use. Where the risk is immediate we will act first and tell you afterwards. Otherwise we will tell you what happened and why.
Suspension and termination are different. While your account is suspended you cannot use the paid services and any usage-based service is stopped. Terminating your account closes it: you can no longer sign in or use anything, and we refund your unspent balance as described below.
Services you have already used are not refundable, including where an account is terminated for breaching these terms. A subscription pass is handled under section 3 — you may cancel it at any time and keep it until the end of the period you have already paid for.
Your unspent balance is treated differently. If we terminate your account, we will refund the balance you have not yet spent, whether the termination is for breaching these terms or for any other reason. We do not keep unspent funds as a penalty. You may also close your account at any time and be refunded on the same basis.
What we refund is limited to what you paid. Promotional balance, as defined in section 3, has no cash value and is not refundable; a refund is never more than the total you have paid us and not already had returned. If your remaining balance is smaller than that, we refund the remaining balance.
How we return it. To the original payment method where we can. Where we cannot — because too much time has passed for the payment provider to reverse it, or because the method has expired or closed — we will agree another method with you. We do not refund to a different person, or to a different payment method than the one that paid, except where we cannot use the original.
Cryptocurrency refunds. Paying in cryptocurrency requires a refund address on your account first, because we cannot reverse the payment and need somewhere to send it. We refund to the address the payment came from wherever the processor tells us what that was. Where your registered address is different from the one the payment came from, the refund is held for a fraud check before it is sent. Refunds are sent less the network fee, and we cannot recover funds sent to an address you gave us incorrectly, which is why you enter it twice. A newly changed address cannot receive a refund for twenty-four hours.
We do not process a refund on a payment while a chargeback or dispute is open on it, because the payment provider is already deciding where that money goes and we would otherwise return it twice.
Some balance was never really ours to return: amounts credited in error, or through a payment that was fraudulent, reversed, or charged back. We may reverse those, including where doing so leaves your balance negative, and we may withhold a refund where we reasonably suspect the funds are the proceeds of fraud, for as long as it takes to establish that.
We may ask you to verify your identity or your ownership of a payment method before we release a refund, or before allowing further top-ups, where we reasonably suspect fraud or unauthorised use of a payment method.
We run two separate reward programmes. They share the same referral link, and being in one does not put you in the other.
Referral credit is open to every account. Share your link, and when someone who signed up through it makes their first qualifying top-up, we add a fixed credit bonus to your balance. The bonus and the minimum top-up that qualifies are shown on your referral page. One bonus per referred account, ever. You cannot refer yourself, and accounts that exist mainly to refer one another do not qualify.
A referral bonus is promotional balance under section 3. It is spent like any other balance, and it is not returned as cash under section 7.
Affiliate commission is a different arrangement and is by invitation only. We choose who joins. An affiliate earns a percentage of what the customers they referred actually pay us for usage, paid in cash rather than as balance. We may also give you a custom link; links remain ours, and we may change or withdraw one.
How the rate works. We set a percentage for each product line separately, and we can switch any line on or off. A rate applies from the moment we set it and to usage from that moment onward. Changing a rate never re-prices usage that has already happened, and switching a line off stops further commission without removing commission already earned. Commission is earned only on a referred customer's usage from the date the referral was recorded, never on anything before it.
Commission follows the money. It is calculated on payments that settle. If a payment behind that usage is later refunded, reversed, or charged back, the commission on it is reversed too — we may set that against commission we owe you or, where none is owed, ask you to return it. We may hold a payout until the payments behind it are past the period in which they can still be disputed.
Payouts. We pay by hand, to the method you give us, and we may ask you to confirm your identity and to provide the tax information the law requires of us before we pay. Commission is your income; any tax on it is yours to declare and pay. Nothing here makes you our employee, agent, or partner.
How you may promote us. Make clear that you earn from the link whenever you share it. You may not:
If a programme is abused we may cancel unpaid commission, reverse rewards already granted, and remove you from the programme, in addition to anything in section 7. Abuse includes:
Where we end your participation for any other reason, commission you have already earned and not yet been paid is still paid.
We may change or end either programme. A change applies from when we make it, on the same basis as a rate change under section 9.
We do not promise the service will be uninterrupted or available at any particular time, and we offer no uptime guarantee. We may change, suspend, or withdraw any part of it, including individual tools, plans, and pricing.
The price of a usage-based service is shown before you buy, and that is the rate it is billed at; a rate change never applies to usage already incurred. The price of a subscription pass is shown before you subscribe. Where we raise the price of a pass you already hold, we will email the address on your account before the new price takes effect, and the change applies from your next renewal — you can cancel before then.
The service is provided as is, without warranties of any kind to the fullest extent the law allows. We are not liable for lost profits, lost data, or indirect or consequential loss. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim arose.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Every version of these terms carries the version identifier and date shown at the top of this page, and that identifier is recorded against your account each time you accept them — at sign-up and at each payment — so it is always possible to establish which exact document you agreed to.
We may update these terms. If a change materially affects your rights we will email the address on your account before it takes effect, and the new version is shown for acceptance at your next payment. Continuing to use the service after a change takes effect means you accept the updated terms. If you would rather not, you may close your account under section 7 and be refunded your unspent purchased balance. We keep previous versions and will provide the one you accepted on request.
You will cover us for any claim, demand, loss, or cost — including reasonable legal fees — brought by someone else and arising from your use of the service, from anything you do with our tools, from your breach of these terms, or from your dealings with any third-party service you reach using them. We will tell you promptly about any such claim and will not settle it without asking you first.
You may not use the service if you are located in, ordinarily resident in, or acting on behalf of anyone in a country or region subject to comprehensive trade sanctions, or if you appear on a restricted-party list maintained by the United States or another applicable authority. You may not use the service in breach of any export-control law, and you confirm you are not prohibited from receiving it.
These terms, and any dispute arising out of them or the service, are governed by the laws of the State of Texas and of the United States, without regard to conflict-of-laws rules. The courts located in Texas have exclusive jurisdiction, and you and we each consent to their jurisdiction and venue. Either of us may still bring an individual claim in a small-claims court with jurisdiction, and either of us may seek an injunction from any court to stop unauthorised use of the service or infringement of intellectual property.
Nothing in these terms removes any right or protection given to you by the mandatory law of the country you live in that cannot be excluded by agreement, or requires you to bring a claim somewhere that law does not allow.
Notices and electronic communication. We communicate with you by email at the address on your account, and where you have connected a Discord account, by direct message. You agree to receive notices, disclosures, and changes to these terms electronically, and it is your responsibility to keep your email address current and able to receive our mail.
If part of these terms fails. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. If we do not enforce a provision, that is not a waiver of it, and no waiver is effective unless we give it in writing.
Transfer. You may not transfer or assign your account or these terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of the business, on notice to you.
Events outside our control. Neither of us is liable for failing to perform because of something beyond our reasonable control, including failure of a supplier we depend on, network or power failure, natural events, or government action. This does not excuse you from paying for what you have already used.
Whole agreement, and what survives. These terms, with the privacy notice, are the entire agreement between us about the service and replace anything said before. Sections 3, 6, 7, 9, 11, 12, 13, and 14 continue to apply after your account ends, as far as they need to.
Legal notices, privacy requests, refund disputes and abuse reports should be sent to legal@kilnservers.com, so that there is a durable record on both sides.
Day-to-day support is also on our Discord, and is usually the fastest route for anything that is not a formal notice.